Update from Adam Hewett - 6/19/2018
Dear Transparent software users,
I would like to express my deepest apologies for the problems the latest Windows 10 update has caused in running our software. We had a workaround, but then there was another update that broke that workaround. We are working on others, but in case we can’t keep up, I’ve made the very, very tough choice to discontinue the sale of the software.
Here are the best solutions we’re aware of at this time:
- Use our software within a virtual environment like VMWare or Parallels. It should run fine on virtual environments such as these, with Windows 7. We have numerous reports that it does, as of now.
- Use our software on a computer running Windows Vista or Windows 7.
- Check back for updates here while we continually search for work-arounds (which I promise we will continue to do)
Our promise to existing customers:
- CONTINUED SUPPORT: We will continue to provide support for at least one year from this date (6/19/2018). But please understand that due to this problem with Windows 10 our support is overloaded. We couldn’t have expected this. We will get back to you, I promise!
- REFUNDS: If you have purchased within 90 days, simply submit a support ticket and we will get back to you with a refund. (if our response is delayed until after 90 days pass, we will of course still honor the refund!)
- CONTINUED LICENSE KEYS: Our automated key generation system will continue to give you new keys for new computers indefinitely. You can always access these keys and re-download your purchases by logging into your Member’s Area account.
There are many reasons why we can’t update the software. First and foremost, I’m recovering from major spinal surgery performed two weeks ago, June 4, 2018. I cannot leave my bed except for very short periods of time and can’t sit in a computer chair for long. Second, many of the components we used to make our software were made by companies that have since closed up shop. To keep the programs working I’ve had to compile some things in Windows 10, transfer to Windows 7, do some other work, back to Windows 10, and so on. At this point, I am unsure if even that will work, which will mean re-writing huge parts of the application. The third reason is that we got a research grant from the government (National Science Foundation) to study what we do, and if I’m going to take this dream and make it something real, I have to make that my priority. It has always been my dream to make auditory stimulation a respected, FDA-approved, modality.
15 years ago, I started Transparent. At that time, “brainwave entrainment,” or any other name for it, was neither well known nor respected. 15 years later, I’m proud to report that there are papers in Nature and PNAS on entrainment. It is a well known and accepted phenomenon, and has been linked to increased attention - although it is still not fully understood. We are working to bridge that gap and we are making great headway. Stay updated on https://brain.fm/science.
Let me explain why I work on Brain.fm. From the beginning, I knew I had to make something easy for consumers to try and for scientists to study. This is the very reason I made the Mind WorkStation software. It took me 3 years to build and another year to beta test. You can imagine how frustrated I was when researchers found it too complicated and bulky. So I sought partners to help me do it right. Brain.fm is the result. And finally, after all these years, we’re making headway. Researchers are interested. Consumers are feeling the results. We’re getting prestigious government grants.
I want you to know it was never my intention to stop updating Transparent software. But, life happened. I’m getting older. I have people to take care of. I only have so much time in a day. All I can do is say that I’m so, so sorry. I know what the software meant to you. And believe me, it’s heartbreaking to see something I spent a decade on fizzle out. It is my ardent hope that in the future I will be able to again make software that allows everyone to experiment with those wonderful neural oscillations we call brainwaves!
Your friend these past so many years,